Knows, understands and complies with established company, department and position specific policies and procedures.Displays kindness and professionalism when engaging with guests.Provides proactive service by anticipating guest needs.Presents a neat, clean, well-groomed appearance at all times.Demonstrates a smile that creates a positive, warm, friendly image and attitude.Treats guests and team members like royalty to create loyalty.Strives to deliver memorable guest experiences.Welcomes guests, thanks them for visiting, seeks ways to make guests comfortable and expresses desire to have them return.Appropriately celebrating successes with team members and guests.Energy and enthusiasm which creates a friendly and enjoyable atmosphere.Appropriate humor that creates an environment of excitement and good times.A sense of happiness that creates an environment of positivity.
